Fidelity Bank Ghana Limited

Fidelity Bank Ghana Limited

Fidelity Bank Ghana Limited is a commercial bank in Ghana which was issued with its Universal Banking License on June 28, 2006, making it the 22nd bank to be licensed by the Bank of Ghana. It is one of the twenty-seven (27) licensed commercial banks in the country.
Fidelity Bank is headquartered in Accra, at Ridge Towers. As of January 2013, the bank operates (43) networked branches and (65) VISA enabled ATMs at various locations.

Vision, Mission, Values of Fidelity Bank Ghana Limited

VISION

To become a world-class financial institution that provides superior returns for all stakeholders as follows:
Our customers: The best place to bank
Our shareholders: The best place to invest
Our employees: The best place to work
Our regulators: The best place to benchmark
 
MISSION
To be amongst the top three banks in Ghana by December 2018, based on all key performance indicators: deposits, fees, quality of loan book, cost to income ratio, and anchored on three key pillars –

  • Our people
  • Our service and processes, and
  • Return to stakeholders.

 
VALUES
Driven to Exceed Expectations (Can-Do Attitude)

  • Customers: We are driven to exceed your expectations.
  • Processes: Our drive propels every aspect of our business.
  • Employees: We are driven to build our organization with our contributions.
  • Community: We know that the momentum of our drive can propel our community.

 
Integrity

  • Customers: Our customers value our integrity.
  • Processes: We approach every aspect of our work with the highest standards of integrity.
  • Employees: We recognize the value of each other’s contributions and know that we work together to form an integral whole.
  • Community: We know we are integral to our community and we take this responsibility very seriously.

Passionate to Serve

  • Customers: We know that we exist to serve our customers.
  • Processes: Our technology aids our processes which serve our organization comprehensively.
  • Employees: We know that by serving each other willingly, we build ourselves.
  • Community: We see no difference between ourselves and the community we serve.

 
Culture of Excellence

  • Customers: We promise our customers an excellent banking experience at Fidelity: excellent products, excellent service, and an excellent environment.
  • Processes: We get it right the first time, every time.
  • Employees: We believe that excellence is attainable.
  • Community: Our community expects excellence from us and we don’t disappoint.

 
Serving the Community

  • To support Community and social event.
  • We encourage community to move from a pro – spending life to a saving culture.